Tel: 01289 304810
13 Main Street, Tweedmouth
Tue - Sat, 9am - 5pm

SALON GUIDELINES COVID-19

OUR SALON

  • We have undertaken a thorough review of our salon and services
  • We have rearranged the salon space to adhere to social distancing guidelines
  • Every surface will be cleaned regularly and wiped with the appropriate sanitiser between each appointment
  • All items of equipment will be disinfected before and after every service
  • Disposable gowns and towels will be used at all times
  • We will ensure adequate ventilation throughout the salon with doors and windows open where possible
  • We will, if required, extend opening hours and divide our teams into shifts whilst ensuring we retain social distancing

OUR TEAM

  • All team members are trained to care for our customers in a safe, hygienic and professional manner
  • We have agreed social distancing for our team in communal staff areas
  • Staff have been briefed to not attend the salon if they have a temperature, or are feeling unwell or if any person in their household is unwell or is self-isolating

OUR PROFESSIONAL SERVICES

  • We have reviewed our service menu and removed any that we feel will be unsafe at this time
  • Our team will wear gloves, masks and aprons on the salon floor and all team members will wash their hands before and after every client interaction
  • PPE will be replaced after every client
  • New clients will have a virtual consultation to assess their service needs and ensure the right appointment time is allocated
  • In-salon consultations will be done at the styling station and via the mirror to minimise face-to-face interaction

CLIENT ARRIVAL AND RECEPTION

  • We will not be accepting walk-ins, you must pre-book
  • We will stagger customer appointment times
  • We will greet you warmly but without a handshake or a hug
  • Hand sanitiser must be used on entry to the salon
  • Clients must minimise what they bring as you will be asked to keep all belongings with you
  • We ask that clients attend their appointments alone
  • A screen will be installed at reception
  • We ask that you pay using card or cashless means where possible
  • You will be escorted to your stylists’ section ASAP to avoid congestion in the waiting area
  • Waiting areas will be arranged to adhere to social distancing

WE ASK YOU, OUR CUSTOMERS TO

  • Arrive at the time agreed to maximise social distancing
  • Arrive with clean hair
  • To wear the face mask provided by us as you enter the salon
  • To wash your hands or use hand sanitisers before and after each service
  • We will not be serving refreshments
  • We will not have magazines in the salon
  • To contact us and re-arrange your appointment, at no additional cost, if you have a temperature, or are feeling unwell; or if any person in your household is unwell or is self-isolating
  • Do not come to the salon if you or anyone you live with is unwell or self-isolating
  • We are happy to discuss any of your individual concerns, please feel free to call the salon or speak with a member of the team